Cape Town And Simon's Town

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Service Terms and Conditions

As the trip is weather permitting, meeting and pick up times are confirmed the day before. It is very important to contact us the day before after 14h30 and before 16h00 with a final weather confirmation and meeting/pick up time. The onus is on you to contact us.
Note: Day before confirmation is dependent on weather and not species dependent.

PLANES & TRAINS DON’T WAIT ~ NOR DO BOATS!! ~ Any guests not on time will regrettably be left behind. NO REFUNDS UNFORTUNATELY WILL BE MADE FOR guests who are late.
Please do not phone after 6pm unless there is an emergency. Office: 2721 786 5717 or 2772 997 7996.


For the 1st trip you will need to be the Apex Shark Expeditions shop anywhere from 06.00AM to 10:00AM..
For the 2nd trip you will need to be at the Apex Shark Expeditions shop in Simon’s Town anywhere from 10:00AM to 14;00PM.
The exact time will be confirmed with you the day before the trip.
As you are self drive, please make sure you have adequate time and directions to get to our shop.


Apex Shark Expeditions, Boardwalk Centre, St Georges Street, Simon's Town
Take M3 Southbound highway towards Muizenberg. (It will be best to get directions from the hotel to the highway).
Once off the M3 follow the signs to Muizenberg.
From Muizenberg follow the signs to Fish Hoek and then Simon’s Town. This is all on one road with the sea on the left hand side.
When in Simon’s Town you will pass the train station on the left side.
Approx. 1 kilometer from here turn left into Wharf Street.
This will take you into the large parking lot with the Simon’s Town Pier in front. This is PAID parking.
The Apex Shark Expeditions shop is in the shopping centre on your right.
GPS Co-ordinates: -34.193231 , 18.432711


Guests will be collected from their hotel. Exact times will be confirmed with you the day before.
Please double check that you have given us the correct hotel details. If you are booked under a different name from the name you have booked with us, please let us know.


Dress in layers, Warm weather jacket, closed shoes, beanie, scarf, hat/cap, polarized sunglasses, towel, bathing costume (under your clothes), sun block & camera.
If you are prone to motion sickness, we recommend Sturgeron or Dramamine tablets. Take one the night before your trip and another one and a half hour before we are scheduled to meet.
For your own enjoyment of the trip, we recommend that you do not over indulge in alcohol the night before as this may result in you being very sea sick the next day.

Book with Confidence Terms:
If travel restrictions are implemented by your local government or the government of South Africa to due to COVID 19 (Coronavirus) which means you are unable to travel, then the following will apply:
• Free cancellation: 30 days prior departure
• Ultimate rebook date: 24 months from the original departure date
Applies to all new bookings placed from 15 April 2020 for travel between 1 May 2020 until 31 December 2021. Rebooking is subject to availability.


If the trip is cancelled due to inclement weather there is NO charge. This decision is made by the skipper and is based on wind and swell conditions. We will try to reschedule you if we have availability.

1-5 guests:
30 days or more before start date: no cancellation fee
Less than 30 days before start date: 50% of the fee
Less than 15 days before start date: 100% of the fee
No show or late arrival: 100% of the fee

6+ guests & Exclusive Charters:
A non-refundable 50% deposit upon booking. Refunded only on bad weather cancellation
Full payment is due 60 days prior. Cancellation hereafter is 100% of the fee.

Payment options accepted
Payment may be made via Visa and MasterCard for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Apex Shark Expeditions bank account, the details of which will be provided upon request.

Credit card acquiring and security
Credit card transactions will be acquired for Apex Shark Expeditions via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Apex Shark Expeditions separately from card details which are entered by the guest on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

NOTE: All payment is taken in ZAR and all refunds are in ZAR. Apex Shark Expeditions has no control over the difference in the exchange rate.

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