Service Terms and Conditions

As the trip is weather permitting, meeting and pick up times may vary. It is very important that you contact us the day before after 14h30 and before 16h00. The onus is on you to contact us.
Note: All trips are confirmed weather dependent and are not shark species dependent

The office hours are from 9.00 am to 4.30 pm. Please do not phone after 6 pm unless there is an emergency. Office: +27217865717 or +27790518558.

The pick-up from your accommodation can start as early as 05h00 - 07h00 for registration & tea/coffee. The exact time is confirmed the day before and may vary.

Cancellation Policy
If the trip is canceled due to inclement weather there is NO charge. This decision is made by the skipper and is based on wind and swell conditions. We will try to reschedule you if we have availability. Should you agree to an alternative date, this constitutes a confirmed booking and the cancellation policy applies.

1-5 guests:
30 days or more before the time of start date: no cancellation fee
Less than 30 days before the start date: 50% of the fee
Less than 15 days before the start date: 100% of the fee
No show or late arrival: 100% of the fee
6+ guests & Exclusive Charters:
A non-refundable 50% deposit upon booking. Refunded only on bad weather cancellation
Full payment is due 60 days prior. Cancellation hereafter is 100% of the fee.

Terms and Conditions
A) 1 – 5 guests: Credit card secures the booking. Payment will be taken the day before upon weather confirmation from the credit card provided. If you wish to pay in cash, please advise your Apex consultant.
B) 6+ guests: 50% non-refundable deposit with the balance 60 days before the trip date. Should the trip be cancelled due to weather, the payment will be refunded 100%.

Payment options accepted
Payment may be made via Visa, MasterCard, or credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Apex Shark Expeditions bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Apex Shark Expeditions via PayGate (Pty) Ltd which is the approved payment gateway. PayGate uses the strictest form of encryption, Secure Socket Layer 3 (SSL3), and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Apex Shark Expeditions separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction Currency is South African Rand (ZAR).

Refunds
NOTE: All payment is taken in ZAR and all refunds are in ZAR. Apex Shark Expeditions has no control over the difference in the exchange rate.