Service Terms and Conditions

As the trip is weather permitting it is very important that you contact us the day before after 14h30 and before 16h00 with a final weather confirmation. The onus is on you to contact us.
The office hours are from 9.30am to 5pm. Please do not phone after 6pm unless there is an emergency. Office: 021 786 5717 or 072 997 7996.

PLANES & TRAINS DON’T WAIT ~ NOR DO BOATS!! ~ Any guests not on time will regrettably be left behind. NO REFUNDS UNFORTUNATELY WILL BE MADE FOR guests who are late.
Directions
Simon’s Town – Wharf and Main Street /St Georges Street– Simon’s Town
Take M3 Southbound highway towards Muizenberg. (It will be best to get directions from the hotel to the highway).
Once off the M3 follow the signs to Muizenberg. From Muizenberg follow the signs to Fish Hoek and then Simon’s Town. This is all on one road with the sea on the left hand side.
When in Simon’s Town you will pass the train station on the left side. Approx 1 kilometer from here on the main road you must turn left into Wharf Street.
This will take you into the large parking lot with the Quayside Waterfront Centre on your right. Apex Shark Expedition is located on the 1st Floor in this building above Bertha’s Restaurant.
All trips depart from the end of the Pier.
GPS Co-ordinates: -34.193231 , 18.432711
Please note this is a pay parking.

Transfers
Guests will be collected from their hotel around 09:15am for the Whale trip.
(Exact times will be confirmed with you the day before)
Please double check that you have given us the correct hotel details for your collection. If you are booked under a different name from your booking form, please inform us.

Terms and Conditions
If the trip is cancelled due to inclement weather, the payment will be refunded, less the bank fee. This decision is made by the skipper and is based on wind and swell conditions. We will try to reschedule you if we have availability
1-5 guests: 30 days or more before the time of start date: the payment will be refunded, less the bank fee
Less than 30 days before start date: 50% of the fee will be refunded
Less than 15 days before start date: There is no refund
No show or late arrival: There is no refund
6+ Guests & Exclusive Charters:
Full payment is due upon booking. Cancellation hereafter is 100% of the fee. Refunded only on bad weather cancellations, less the bank fee

Bookings are essential as space is limited.

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Apex Shark Expeditions bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Apex Shark Expeditions via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Apex Shark Expeditions separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Refunds
NOTE: All payments are taken in ZAR and all refunds are in ZAR. Apex Shark Expeditions has no control of the difference in the exchange rate.