Portal cover

Shark Cage Diving Cape Town

Cape Town And Simon's Town

Back to service

Terms and Conditions

As the trip is weather permitting it is very important that you contact us the day before after 14h30 and before 16h00 with a final weather confirmation and meeting/pick up time. The onus is on you to contact us.

Note: Day before confirmation and shark species will depend on weather conditions. All trips are confirmed weather dependent and are not shark species dependent

The office hours are from 9.30am to 5pm. Please do not phone after 6pm unless there is an emergency. Office: 021 786 5717 or 072 997 7996.

PLANES & TRAINS DON’T WAIT ~ NOR DO BOATS!! ~ Any guests not on time will regrettably be left behind. NO REFUNDS UNFORTUNATELY WILL BE MADE FOR guests who are late.

SELF-DRIVE

For the morning trip you will need to be the Apex Shark Expeditions shop at 6.00 AM for light breakfast & tea/coffee. The boat will depart from the Simon's Town pier in front of the shop at 6.30AM sharp. The exact time will be confirmed with you the day beforehand.

For the afternoon trip you will need to be at the Apex Shark Expeditions shop in Simon’s Town at 11.30AM +- in order to make payment prior to the trip. The boat will depart between 12:00 and 12:30 +-. The exact time will be confirmed with you the day before the trip.

If you are self drive, please make sure you have adequate time and directions to get to our shop.

DIRECTIONS

Apex Shark Expeditions, Quayside Centre, St Georges Street, Simon's Town
Take M3 Southbound highway towards Muizenberg. (It will be best to get directions from the hotel to the highway).
Once off the M3 follow the signs to Muizenberg.
From Muizenberg follow the signs to Fish Hoek and then Simon’s Town. This is all on one road with the sea on the left hand side.
When in Simon’s Town you will pass the train station on the left side.
Approx. 1 kilometer from here turn left into Wharf Street.
This will take you into the large parking lot with the Simon’s Town Pier in front.
The Apex Shark Expeditions shop is in the shopping centre on your right.
GPS Co-ordinates: -34.193231 , 18.432711

Transfers
Guests will be collected from their hotel between 5.20am and 5.30 am for the morning trip (based on guests staying in Cape Town).
(Exact times will be confirmed with you the day before)
Please double check that you have given us the correct hotel details for your guest’s collection. If they are booked under a different name from the name you have given to us, please inform us.

What the guests should bring:
Dress in layers, Warm weather jacket, closed shoes, beanie, scarf, hat/cap, polarized sunglasses, towel, bathing costume, sun block & camera.
If you are prone to motion sickness, we recommend Sturgeron or Dramamine tablets. Take one the night before your trip and another one and a half hour before we are scheduled to meet.
For your own enjoyment of the trip, we recommend that you do not over indulge in alcohol the night before as this may result in you being very sea sick the next day.

Cancellation Policy

If the trip is cancelled due to inclement weather there is NO charge. This decision is made by the skipper and is based on wind and swell conditions. We will try to reschedule you if we have availability.
1-5 guests:
30 days or more before the time of start date: no cancellation fee
Less than 30 days before start date: 50% of the fee
Less than 15 days before start date : 100% of the fee
No show or late arrival: 100% of the fee

6+ guests & Exclusive Charters:
A non-refundable 50% deposit upon booking. Refunded only on bad weather cancellation
Full payment is due 60 days prior. Cancellation hereafter is 100% of the fee.

Payment options accepted
Payment may be made via Visa and MasterCard for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Apex Shark Expeditions bank account, the details of which will be provided upon request.

Credit card acquiring and security
Credit card transactions will be acquired for Apex Shark Expeditions via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Apex Shark Expeditions separately from card details which are entered by the guest on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Refunds
NOTE: All payment is taken in ZAR and all refunds are in ZAR. Apex Shark Expeditions has no control of the difference in the exchange rate.



© 2018 Tornado Tour Systems (Pty) Ltd ta Activitar.

Help and Support